Set deposit and loss limits
Open the Limits tab in your profile and choose a daily, weekly or monthly limit. Set the amount around the entertainment budget you have decided on.
LUCKY HILLS CASINO · CANADA
Lucky Hills Casino Safer Gambling: Limits and Breaks
Set deposit and loss limits, plan session reminders or request a break through your Lucky Hills account. Cooling-off and self-exclusion provide longer pauses, while free support services in Canada offer a place to talk about your own or someone else’s gambling.
Tools in your Lucky Hills account
Plan the session length
Use a session timer and choose a stopping time before opening a game. Take breaks away from the screen and keep time for other activities.
Take a longer break
Request a cooling-off period through your profile or support chat. After the 24-hour cooling-off stage, you can request a longer self-exclusion period.
More about Lucky Hills Casino Safer Gambling
Tools in your Lucky Hills account
Decide on the amount and time you want to spend before opening a game. The account provides deposit and loss limits, session timers and options for taking a break. Use the control that matches the decision: a deposit limit for funding, a timer for session length or self-exclusion for a longer break.
Keep the budget separate from money needed for everyday commitments. A limit works best when it reflects what you have chosen to spend on entertainment. If gambling is affecting your finances, relationships or wellbeing, reach out for support and consider a longer break.
Break options at a glance
- Cooling-off stage
- 24 hours
- Short self-exclusion periods
- 1 day, 1 week or 2 weeks
- Longer periods
- 1 month, 3 months or indefinite
- Request route
- Account profile or support chat
Deposit limits and reminders
Open the Limits tab in your profile to choose daily, weekly or monthly limits. Check the selected limit’s calculation and reset period. Deposit limits and loss limits measure different account activity, so select the limit that matches the control you want.
Lowering a limit takes effect immediately. Cancelling or increasing a limit takes effect within 24 hours of confirmation. Use the waiting period to reconsider the amount in the context of your budget rather than the result of a recent session.
Set a session timer as well as an amount. A planned break gives you time away from the game and a clear point to review how the session fits the rest of your day. The support page explains how to ask about the available controls.
Requesting a break
- 01
Choose the support route
Open the account’s support chat and make the requested break clear, or use the cooling-off control in your profile.
- 02
Complete the cooling-off stage
A 24-hour cooling-off period applies first. During this stage, account access remains available for withdrawing available funds.
- 03
Select the longer period
After the active cooling-off period ends, request the self-exclusion period that fits the break you need. Keep the confirmation with your account correspondence.
Time-outs and self-exclusion
Request cooling-off through your profile or support chat. The initial period is 24 hours; during it, access remains available for withdrawing available funds. Once that active period ends, you can request a longer self-exclusion period.
The available longer periods are one day, one week, two weeks, one month, three months or indefinite. Choose the period that matches the break you need and keep the account confirmation. Self-exclusion restricts account access for the selected period.
If you want help with the request, tell support that the question concerns a break or self-exclusion. This keeps the request focused on account controls. You can also seek outside support while arranging the account change.
Free support in Canada
Gambling Support BC offers a free, 24/7 help line for BC residents at 1-888-795-6111. It can help people concerned about their own gambling or that of someone close to them. Free, confidential provincial help lines can also connect you with support in your community.
You can ask for help at any point, including while deciding on a break. Talking with a support worker can help you identify a next step that fits your circumstances. For information about this website and its adult audience, visit About this site.
Your questions answered
How do I set a deposit limit at Lucky Hills Casino?
Open the Limits tab in your profile and choose a daily, weekly or monthly amount. Set the limit around your planned entertainment budget. You can ask customer support to clarify the account control and how the selected period applies.
Can I take a break from my account?
Yes. Request a cooling-off period through your profile or support chat. A 24-hour cooling-off stage applies first, after which you can request a longer self-exclusion period. The support page explains the account contact route.
How long can I self-exclude for?
After the 24-hour cooling-off stage, the available self-exclusion periods are one day, one week, two weeks, one month, three months or an indefinite period. Choose the period through the account’s support process and keep the confirmation.
Where can I get help with gambling in Canada?
Gambling Support BC has a free, 24/7 support line at 1-888-795-6111 for BC residents. Free, confidential provincial help lines can connect people with local support. Help is also available when you are concerned about someone close to you.
Who can play at Lucky Hills Casino?
This information site is intended for readers aged 21 and over. Casino account registration follows the operator’s account conditions. Keep account details private and use the limits, breaks and support options that fit your circumstances.